Get in touch: 0116 216 6355

Our Recent survey results followed by comments made by our clients and candidates.



We regularly send out Satisfaction Surveys to our clients and candidates. These results are updated quarterly and presently show the following:


  • 95% found the recruitment process ‘Easy’
  • 95% of people found their consultant to be ‘Professional’
  • 89% found our level of service ‘Better’ than our competitors
  • 100% found their consultant ‘Very Responsive’ to their requirements
  • 96% found that their consultant understood their requirements ‘Extremely well’
  • 100% said that they are ‘Very likely’ to recommend us to their colleagues


  • 92% found the recruitment process ‘Very Easy’
  • 96% found their consultant ‘Very Professional’
  • 88% found our level of service ‘Much better’ than a competitor
  • 96% were ‘Extremely satisfied’ with how the recruitment process was handled
  • 96% would recommend us to other departments within their company

Following a very unfortunate situation with a previous employer, I contacted Laura Naylor. Not only was she sympathetic to my situation, she jumped straight into finding me a new employment opportunity. Within 3 hours I had an interview at a company local to me, offered me everything I needed. Within a week I had secured a position and Laura was so supportive, calling and email as well as visiting me at my new job after I had started. I would certainly recommend Laura to get the job done , and done fast with perfection!!!

Tom and the people at Synergy provide a great service. They have spent time to get to know the culture of our business and have been very successful in sourcing talented staff who match our ethos.
Tom and his team are always the first port of call for us to help bridge any resource gaps.

Tom was great in finding me a contract role from start to finish by taking time out to understand my needs and put forward roles and companies that were suited to me and how I wanted to work, thoroughly recommended.

I met Gavin through LinkedIn when he sent me a connection & messaged me saying he could help me find my next position. & he wasn’t wrong!
He took the time to get to know me & what type of work I wanted. He listened to what I was going through in my (then) current role & understood exactly what I was looking for from our conversations.
He lined up three interviews & I had found my new position by the end of the second one.
Throughout the entire process Gavin was supportive & provided advice & guidance where requested/required.
Throughout the process he would call or text me the morning of my interview to wish me “Good luck” or discuss any questions I might have about the role.
After my interviews we would have a call to discuss what I thought about the interview before speaking with the Interviewer to avoid any confusion on the employers side.
Gavin knew I was a perfect fit for my current role when I was full of doubts. His continued belief in my ability helped ease my nerves surrounding my interviews.
I truly believe were it not for Gavin, I wouldn’t be in my new position excited to go to work again.

Tom has been incredibly friendly and helpful. He was able to find me a role that suited my skillset and helped me through the entire process, keeping me updated and informed. Tom is an absolute credit to the profession. Thank you.

Tom was a great help in finding me a new role. Worked quickly & efficiently to find myself a suitable opportunities tailored to my experience, skills and requirements.

We have successfully worked with Tom on a number of senior posts within our business. Tom is professional at all times and he understands the complexities of our sector and the challenges these present. A very dynamic individual with strong communication skills.

Jack was great the whole way through the process of securing my new role, always providing updates and an insight to what was going on behind the scenes. I would definitely recommend Jack and Synergy if you’re looking to find a new position.

Tom was highly professional and efficient in finding me my role at Edmond Shipway. I got in touch with him on the Monday and by the Friday I had a job offer!

Would highly recommend anyone in the industry looking for a new career to get in touch with Tom!!

Tom did a fantastic job getting me a job interview and then updated me regularly with progress. He then even continued to help even after I had got the job by asking how I was getting on and even asked the employer how I was getting on and let me know. Would definitely use him again if I am ever on the job hunt again

I can’t say enough good things about Tom. He listened to everything that, I was looking for in my new role. He didn’t waste my time with interview after interview. Instead he recommended a company to me, which suited my needs and which also allows me develop in my chosen career path. The last thing that I can say about Tom is the fact he genuinely cared about putting me in the right role and he guided me through the process from start to finish. Therefore, I would not only recommend Tom to employees but also employers.

I would highly recommend Gavin Dilkes of Synergy to anyone seeking a new position within the construction services industry. He provides selective and appropriate recommendations to the prospective candidate in a very professional and pleasant manner.

Gavin Dilkes provided great support in finding a candidate for the role that we were looking to fill within the business. Gavin was both professional and informative, without being pushy. He provided support throughout the process and allowed direct communication with the candidates to speed the process up and enable visibility from both sides. Would certainly use Gavin, Synergy and the team in the future for any personnel requirements we may have in the future.

Tom is an excellent recruiter that kept me in the loop and helped me through the whole process. The position he found for me was ideal. He’s recruited others at this company too and everyone has only positive things to say. I would certainly recommend him and should we find ourselves hiring anyone in future we will definitely get in touch.

Tom made the process of recruiting so easy. Which at the minute is amazing! Sent me 5 applications out of the 80+ he went through. I shortlisted to 3 and picked a brilliant candidate. Wouldn’t hesitate to recommend Tom and Synergy if you need staff. I won’t be recruiting without them again that’s for sure

Tom was very helpful and professional throughout. Kept me in the loop when liaising with the client. Top man.

Integrity Partnership has been seeking an accounts assistant to cover a period of maternity leave for one of our team.

The challenge facing Tom was to find us a candidate of sufficient quality for a temporary position lasting 9 months, with an option on this becoming a permanent role at the end of the term.

The other challenge for Tom was that the position is to be based in our Shropshire head office, so he was working outside his normal geographical area.

Tom was fantastic throughout, he put together the job description for us to save me precious time, he scoured the job sites for suitable candidates to speedily find us Michael, a lovely young chap who now starts with us in mid-July. Our vacancy has been filled with the minimum of fuss and I cannot thank Tom enough for his good work.

Gavin has proved to be the best recruiter I have worked with, both on a professional and personal level. I would have no hesitation recommending Gavin considering all the help he has given me

Tom was an immediate help in my job search, after speaking with him about what career goals I have, he began working with me to find a company that was a fit. He communicated frequently with updates and was able to secure a great opportunity for me quickly. Tom was extremely helpful, has great insight, and his professional approach produces great results. I would recommend to anyone, thank you for all your help!

I have known Gavin for many years and worked with him in the capacity of both client and candidate.I have always found his approach to be proactive, supportive and professional. I would have no hesitation in recommending Gavin

Gavin constantly kept me updated on available opportunities that suited me and my background when looking for a new position, and put me in touch with my new employer! Much appreciated, Gavin!

An excellent service from beginning to end. Gavin was quick to find me opportunities, and I was kept up to date throughout with how things were progressing. It was the personal approach that stood out to me, that I wasn’t just another ‘number’ on the books

Dear Tom,

John and I wanted to thank you for all of the hard work you put in whilst helping to recruit for our new staff member. You knew exactly the type of candidate we were looking for who would fit in to The Property Fox ethos. You explained the Synergy Personnel process and everything you would do to help us find our perfect person. You didn’t just place any old person in front of us and waited until you found someone who you knew would be a good fit. It just so happened that the first person you did put in front of us was exactly the person we were looking for, he couldn’t have been more Property Fox!

Our new Sales Executive has been with us for 4 weeks now and because of him we have had to up our weekly targets as he has kept smashing them! You couldn’t have found anyone better and for that we are so grateful.

Tom, you are professional, motivated and a clear asset to Synergy Personnel. We would not hesitate to recommend you to other businesses looking to recruit.

Thanks so much for all of your help

John and Emma

The Property Fox

Hi Gavin, you have been a pleasure to work with/for. Everyone that I speak to, that has had contact with you have nothing but praise. You have really been very good by me and will certainly be recommending your services in the future if not using them myself. Much appreciated

As I approach the end of my first week I just wanted to write to thank you for all your help.

As you can imagine, a number of recruiters contacted me with a view to try and place me. However, you were the only one who took the time to speak to me on a personal level and understand my situation, and follow up without ever being too pushy.

Regardless of the job here I would happily recommend you to others. And having dealt with you from both sides I can say you are certainly true to you word.

I’m sure we will work together again, speak to you soon

I was contacted by Gavin in February as I was leaving a fixed term contract. Gavin secured me an interview by the end of my final week at my employer. Gavin was happy to coordinate his job search with my own, and would contact me prior to sending my details to a company, as well as informing me of the companies that he had contacted, to ensure that my own search was efficient. When I began interviewing at other companies, Gavin was happy to advise on my best course of action, even though he hadn’t personally secured my interviews, was supportive, and happy to advise on any issues I had with my interviews. I would be happy to work with Gavin again for a new role.

6th June I was told by my boss that he was making changes to the company and he was closing down the mechanical side which meant I was being made redundant. This news came 2 days before my holiday to Disney with the family which was not what I wanted. I returned from my holiday on the 17th to find out I was finishing on the 21st giving me no time to come to terms with the circumstances neither did it give me time to sort a new job out as I was grafting right up to the last day. It’s funny how something like this happens and you find out some people’s true colours.

Luckily I know someone called Gavin who owns a recruitment company called Synergy. He managed to sort me an interview with a company he thought would suit my credentials on my last day of work. The following Monday I was offered the job and was offered more than I asked for.
I have now been in the job a couple of weeks, it is a step up, a new challenge and it can offer me the kind of knowledge that I need to progress.

This is probably the push that I needed to progress.

I just want to thank Gavin at Synergy for sorting me a great opportunity, if anyone is wanting a good recruitment agency then I can’t speak highly enough of these

Tom has been able to quickly understand our company culture and identify the right kind of candidates to suit, making the change of handling of our account a seamless transition. Tom has excellent communication and organisational skills and I am very satisfied with the calibre of candidate that Tom puts in front of us. Personally, Tom and Synergy are easily my preferred Recruitment solution. Highly recommended.

We all know what a lot of recruiters can be like…. thankfully Gavin and Synergy Personnel buck the trend of the majority and deliver quality over quantity, whilst supporting their candidate every step of the way. Gavin really knows his Clients and therefore can ensure the candidate is a good fit for not just the role, but the company as well. Post-interview the feedback, negotiation process and referencing were all handled swiftly and effectively. I’m happy to have secured a role with Gavin and would definitely work with him again for my own resourcing needs in the MEP Services industry.

Gavin treats the job seeker as a person, other agencies treat you as a potential commission and nothing more. They are not interested in you or have time for you which leave a bad taste in the job seekers mouth, and they will never use you again or recommend your company. Gavin was friendly and polite with humour thrown in.

Tom is great to work with. Always polite, professional and contactable. Anytime I’ve needed any help with recruitment Tom was able to take the brief and find me the best candidates for the role. He also requests feedback for the employees that start with the company providing reassurance to not only the company but to any candidates that are with the agency. I would definitely recommend Tom’s services to any one looking for help recruiting for their teams/company.

I had the pleasure in dealing with Gavin and found him to be very knowledgeable and helpful both during the recruitment process and post-placement. During post-placement I leant on Gavin for his professional advice on a very serious and complicated matter. Not only was his advice extremely useful but I believe it was key in rescuing the problem I faced. Gavin is more than just a recruiter.

We used Tom for our recruitment needs, he was fantastic and put 4 quality candidates in front of us, the whole process was seamless and he was always in contact throughout the whole process Thanks again Tom

Two things come to mind about Gavin that are hard to miss; he never stops working and he shows great honesty, integrity, and transparency in his behaviour. Combined with his high experience level these talents make him great at finding the right work environment if you are looking for a fresh start. As soon as he understands what makes you tick, he will get you job interviews with potential employers in an unbelievably brief period. During the whole interviewing and hiring process Gavin will be there for whatever moral or practical support you may need. If I was to consider a new role, Gavin would be the first person to call.

Great service provided by Gavin during my transition between companies, remaining in contact throughout the process and ensuring that all my questions were addressed and answered. Gavin was always prepared to go the extra mile and was contactable throughout and not just a 9-5pm recruiter.

Gavin is one of the best recruitment specialist I have ever spoken to. Very easy going person with positive attitude. He helped me to find exactly what I was looking for with a lot of patience. His advice given to me where always 100% accurate . Thanks for achieving my goal. You really understand people’s personalities.

Gavin is a very friendly and helpful person. He kept me updated on a regular basis with regards to job offers and how they were progressing. I would highly recommend Gavin if you’re seeking a job.

We use Gavin consistently in our recruitment due to his knowledge of our industry and his understanding of our requirements. Gavin provides a great service starting with understanding our requirements and ending with profession and organised correspondence. We also enjoy Gavin’s sound ethics which is fundamental to our relationship

Gavin Dilkes at Synergy Personnel Services recently assisted in placing me at a new company. Very focused, great knowledge base of the local industry, lots of contacts, professional throughout and most importantly continuous contact and communication throughout the process. Highly recommended!

After a prolonged search for the right team-member, I sought out Gavin to help me find the right man for the job. He did not disappoint. I am already using him again to fill another two vacancies and would happily recommend him.