Customer Service Sales Processor

Do you have strong interpersonal skills with the ability to build rapport with customers? Are you a good communicator, both written and verbal? Are you an organised individual with the ability to multitask? If so, then you should apply for this role.

THE COMPANY:

This company is family run engineering company that has been serving industry for over 30 years exceptional quality and customer services. They take pride in their commitment to excellence, and are looking to add a Customer Services Sales Processor to join their internal team.

THE ROLE:

They are looking for a dedicated and customer-focused individual to join their team as a Customer Services Sales Processor. In this role, you will play a crucial part in ensuring the satisfaction of their clients by providing efficient and professional customer service whilst assisting with the processing of orders. Your main responsibilities will include:

• Interacting with customers via the phone, email or online web chat to address inquiries, provide product information and offer personalised assistance.
• Processing sales orders accurately, ensuring all information is correct and orders are delivered on time.
• Develop a deep understanding of their product range and guide customers in their selection.
• Handle customer complaints and issues with empathy and professionalism to ensure a positive resolution.
• Work closely with other team members to ensure a seamless order fulfilment and customer satisfaction.
• Identifying opportunities to suggest additional products and services to customers to enhance their experience and drive sales.

ABOUT YOU:

To be considered for this role, you need to have experience of working in customer services or sales support. You need to be an excellent communicator (both verbal and written), and have strong interpersonal skills. Furthermore, you need to be IT Literate and have a proactive customer-centric mindset.

THE BENEFITS:

This company bucks the trend when it comes to benefits as they have a whole host of options available for their staff.

Salary £22-25K, 28 Days holiday, Free Parking, Regular social activity paid for by the company, Branded clothing, Professional development courses.

GD1435