Service Desk Analyst

Service Desk Analyst Dudley

£16K-£18K

JW049

Service Desk Analyst

THE COMPANY:

A leading independent knowledge and service provider for the retail and hospitality industries in the UK, they give specialist advise and source training, project management installations, solutions, and helpdesk maintenance to companies across the country. They have been operating for over 20 years now, and in that time have invested back into their own infrastructure and resources, expanding as a result, and allowing them to work with some of the UK’s most instantly recognisable companies. With a new position for a Service Desk Analyst open, now is your chance to join this steadily growing company.

THE ROLE:

In this role you will be providing 1^st and 2^nd line support for clients remotely via email and phone as well as in person, testing and analyzing IT systems and software performance, documenting processes, maintaining service desk records, prioritizing and resolving IT concerns, and escalating serious issues to relevant stakeholders.

THE CANDIDATE:

Since this is an entry level position experience is not necessary as training is provided on the job, however, a relevant level 3 or higher IT qualification will be required. As the role requires you to take calls and deal with customer issues, communication skills will be a key asset and as such should be of the excellent quality.

THE BENEFITS:

£16K-£18K

JW049

Service Desk Analyst